Founded in 1987, Independent Living Services provide specialist living services to over 2000 users based in Scotland.

Healthcare/Domiciliary Care

HR Support
Recruitment and retention solutions
Bespoke competency framework
Performance management toolkit

Performance Management Framework

We were asked to investigate the high attrition rates for care workers and recommended retention and recruitment solutions including a competency framework for supervisors. Coming largely from care worker backgrounds, the supervisors held the right values and passionately wanted to provide high quality care to their service users. However, they lacked the skills to manage large field based teams particularly in tackling absence and retention issues and focusing on business KPIs.​

We partnered with the HR Manager, Senior Managers and Supervisors to create a robust bespoke competency framework for the business. ​

The benefits included:

  • Swift turnaround time of 4 weeks saving substantial management time ​
  • 15% reduction in care worker attrition in a 12 month period ​
  • Effective performance management tool for regular use in performance reviews ​
  • Robust tool for external recruitment

Performance Management Framework

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What We Do

Our Success Stories


ITC tailor-make luxury holidays to the world’s most iconic destinations. Stratton HR supported ITC in reviewing system requirements, the identification of a fit-for-purpose system, and end-to-end implementation support.

HR Support
Jenny Packham

Jenny Packham is an iconic fashion brand, perhaps best known for their contemporary bridal collections. We’re proud to have worked as a strategic partner for over 7 years, delivering HR best practice with a focus on operational efficiencies and streamlined processes.

HR Support
Ncam Technologies

Ncam is a pioneer of real-time visual effects (RVFX) solutions that empower its customers to achieve their artistic visions and take greater control of the creative process. We provided delivery of operational HR support at multiple levels to improve their process.

HR Support
Whittard of Chelsea

Whittard of Chelsea is an English brand selling food and beverages goods. We worked closely with the CEO and Head of HR to identify clear functional and capability gaps across the organisation and helped to develop a new organisational framework.

Organisational Design & Development
University of Cambridge
Higher education

The University of Cambridge is one of the world’s foremost research universities. We worked with the development and alumni teams, producing refined and focused role profiles to help them improve their recruitment process and inform a new team structure.

Talent Acquisition & Assessment