ITC tailor-make luxury holidays to the world’s most iconic destinations. Stratton HR supported ITC in reviewing system requirements, the identification of a fit-for-purpose system, and end-to-end implementation support.
Happy Days Nurseries
Happy Days care for over 1,000 children at their nurseries every day and employ nearly 500 staff. The operations team had identified an increasing need to define and develop a simple yet comprehensive competency framework for the business to underpin all people related activities including recruitment and learning & development across the nursery teams.
About
SECTOR
Services
Happy Days unique approach to nursery and pre-school care is underpinned by constant references to the best international research, backed up by 25 years in the sector.
SECTOR
Education
Services
Competency framework development
Performance and development process
Clear role profiles
Career Development Framework
Having conducted organisational due diligence on the business and knowing the team and the culture well, Happy Days asked us to help them achieve this longstanding objective.
- Ran 2×1 day workshops to clearly define the scope of the project, clarify essentials and desirables and define core competencies/values to form the basis of the framework
- Developed a workable competency framework for all nursery based colleagues within the Happy Days business
- Ran focus groups to engage the teams on the ground to road test the framework and solicit feedback as well as gain clearer understanding of each individual role within the nursery team in the context of the new framework
- Developed new role profiles aligned to the framework and with clear deliverables for each role within a nursery team
- Redesigned a bespoke, innovative, clear, measurable and easily implementable performance management and development framework for the nursery team incorporating supervision, annual review and development/success
The benefits included:
- Full engagement at multiple levels ensured the project had real traction and input across the business, making implementation and uptake much easier
- The whole team know what is expected of them at each level and understand how to progress and develop in their roles
- Bespoke performance and development process which has continuous improvement at its core and which ‘fits’ the business culture and becomes BAU, thus being far less cumbersome for staff and managers alike
Career Development Framework
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