ITC tailor-make luxury holidays to the world’s most iconic destinations. Stratton HR supported ITC in reviewing system requirements, the identification of a fit-for-purpose system, and end-to-end implementation support.
Using a variety of techniques, including interviews, online surveys and focus groups, our team conducted a detailed investigation across 10 sample sites spread across the UK to explore the following areas:
Our investigations and analysis allowed us to deliver the business with:
Based on our recommendations, the business has actioned a suite of recruitment and retention initiatives led by the branch network. These have led to improved retention levels and more successful recruitment.