Stratton HR prepares ITC Travel Group for take-off during successful two-year partnership.  

Stratton HR is getting ready to hand the reins back to travel business ITC after a successful two years leading and activating the company’s HR strategy.

ITC is a luxury travel operator established in 1974 with around 200 employees across multiple sites in the UK.  In 2021, following significant Private Equity investment, ITC approached Stratton HR to deliver a full HR Diagnostic to assess the people needs of the business. 

With a loyal and passionate workforce, but with leadership changes and foundations that needed building upon, Stratton HR identified the need to introduce systems, processes, and standards to support business growth.

Stratton HR was then instructed to deliver the people plan, which included some of the follow key projects:

  • Developing a robust HR infrastructure including Natural HR system implementation
  • Designing a strategic reward proposition, underpinned by organisational design and roles and responsibilities
  • Developing a performance framework
  • Creation of a management development programme
  • Establishing a manager’s toolkit and new online Employee Handbook 
  • Contract harmonisation to align terms and condition 
  • Rolling out an internal comms campaign “The ITC Way”

After a successful partnership, and with all of the foundations in place, Stratton HR completed their work for ITC by recruiting their in-house HR resource for them and offboarding seamlessly to the newly appointed team members.

The partnership has put in place all of the fundamentals of a leading organisation, helping management to act consistently and with long term in mind, whilst also motivating employees who now have a framework to work within.

CFO Emma Pickering said of the partnership:

“Stratton HR has been pivotal in defining our people strategy. The whole Stratton team has been fantastic; hugely knowledgeable yet pragmatic about where we were and where we needed to get to. Investing during COVID was risky but we are now in great shape and are well placed to capitalise as the world has opened up again. Not only that but our employees are happy – in a recent survey, we got an ENPS score of over 50, demonstrating the healthy culture we now have in place.”

Hannah Langston, Head of HR Support at ITC commented:

“It has been a pleasure to work with the team at ITC. We’ve been on a real journey with them. The business had a huge amount of potential, but in order to grow it really needed solid foundations from an HR perspective. The work we’ve delivered over the last two years has been fundamental in getting them ready for growth, and we’ve now reached a position where we can hand over to the in-house HR team. They know where we are if they need us and we wish them every success for the future.”